VoskeFinish Ltd Privacy Policy
Document Ref: VF-POL-003
Last Updated: June 12, 2026
1. Introduction
Welcome to the Privacy Policy for VoskeFinish Ltd ("we", "us", or "our"). We operate the website www.voskefinish.uk (the "Site") and provide premium residential and commercial building, renovation, extension, and maintenance services across London.
We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, inquire about our services, or enter into a contract with us. It also tells you about your privacy rights and how the law protects you.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
2.1. Identity Data: Includes first name, last name, title, and company name (for commercial contracts).
2.2. Contact Data: Includes billing address, project/property address, email address, and telephone numbers.
2.3. Financial Data: Includes bank account details and payment card details (solely for processing project deposits, milestone payments, and final balances).
2.4. Transaction Data: Includes details about payments to and from you, and other details of services you have purchased from us.
2.5. Technical and Usage Data: Includes your internet protocol (IP) address, browser type, time zone setting, operating system, and information about how you use our Site.
2.6. Marketing and Communications Data: Includes your preferences in receiving project updates, newsletters, or marketing from us.
We do not collect any Special Categories of Personal Data about you (this includes details about your race, ethnicity, religious beliefs, sexual orientation, political opinions, or health status).
3. How We Collect Your Personal Data
We use different methods to collect data from and about you, including through:
3.1. Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our Site, corresponding with us by phone, email, or post, or during on-site property consultations.
3.2. Third Parties or Publicly Available Sources: We may receive technical data from analytics providers such as Google Analytics, or identity/contact data from professional B2B networking platforms and public registers (such as Companies House).
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
4.1. Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to provide a quote, manage a renovation project, or process billing).
4.2. Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., to manage our relationship with you, improve our Site, or ensure network security).
4.3. Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., retaining financial records for tax purposes or complying with health and safety regulations).
Purposes for Which We Will Use Your Personal Data:
| Purpose / Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To register you as a new client or handle your project inquiry | Identity & Contact | Performance of a contract |
| To manage and deliver your property renovation project (including managing payments, fees, and aftercare/guarantees) | Identity, Contact, Financial & Transaction | Performance of a contract |
| To manage our relationship with you (e.g., notifying you about changes to our terms or requesting a review/feedback) | Identity, Contact, Marketing & Communications | Performance of a contract; Legitimate Interests |
| To administer and protect our business and this Site (including troubleshooting, data analysis, testing, and system maintenance) | Identity, Contact & Technical | Legitimate Interests (Running our business, provision of administration and IT services, prevention of fraud) |
5. Disclosures of Your Personal Data
We do not sell your personal data. However, to effectively execute your building project and run our business operations, we may have to share your personal data with the following parties:
- Subcontractors and Specialists: Highly skilled engineers, installers, or trade specialists who work seamlessly with our core team to deliver specific aspects of your property renovation.
- Service Providers: IT, CRM, and cloud storage providers who support our business administration.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance, and accounting services.
- HM Revenue & Customs (HMRC): Regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
6. International Transfers
We process your data primarily within the UK and the European Economic Area (EEA). If any of our cloud service providers or IT platforms transfer data outside the UK, we ensure a similar degree of protection is afforded to it by ensuring legally approved safeguards, such as Standard Contractual Clauses (SCCs) or International Data Transfer Agreements (IDTAs), are in place.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use, and applicable legal requirements. For example, by law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax and legal compliance purposes. We may also retain details of your build to honor our 1-year workmanship guarantee and subsequent aftercare procedures.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data ("the right to be forgotten").
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent at any time (where processing is based on consent).
If you wish to exercise any of the rights set out above, please contact us using the details provided below.
10. Contact Details and Queries
If you have any questions about this privacy policy or our privacy practices, or if you would like to exercise any of your legal rights regarding your data, please contact us directly:
- Full Name of Legal Entity: VoskeFinish Ltd
- Email Address: info@voskefinish.uk
- Telephone Number: +44 20 7139 5131
We are committed to working directly with you to swiftly resolve any query, data request, or concern you may raise about our use of your information.
